You are an entrepreneurial minded, tech-oriented candidate, who can make our customers happy in a fully-remote environment and eventually build and lead the Customer Service team in the company. You are living and working in Japan, willing to join an exciting and nimble remote team.


  • Design, improve and lead onboarding activities including remote training and trials
  • Build and maintain relationships with all key customer contacts
  • Be the customer’s voice and provide feedback to internal teams
  • Maintain and drive retention goals
  • Understand product updates and reflect those in customer manual and technical FAQ
  • Assist customers in understanding future roadmaps and in upgrade planning
  • Identify new sales opportunities through customer engagements
  • Assess customers and to maximize customer satisfaction and product revenue
  • Manage product update release cycle and license deployment

Minimum Qualifications

  • 5+ years experience in enterprise software customer success/support
  • Business level in both English and Japanese (JLPT N2 or equivalent)
  • Passion for technology
  • Strong sense of ownership
  • Must be living in Japan

Preferred Qualifications

  • Background in the plant engineering industry (oil & gas, petrochemical, water treatment etc.)
  • Background in CAD