Overview

You are an entrepreneurial minded, tech-oriented candidate, who can make our customers happy in a fully-remote environment and eventually build and lead the Customer Service team in the company. You are living and working in Japan, willing to join an exciting and nimble remote team.

Responsibilities

  • Design, improve and lead onboarding activities including remote training and trials
  • Build and maintain relationships with all key customer contacts
  • Be the customer’s voice and provide feedback to internal teams
  • Maintain and drive retention goals
  • Understand product updates and reflect those in customer manual and technical FAQ
  • Assist customers in understanding future roadmaps and in upgrade planning
  • Identify new sales opportunities through customer engagements
  • Assess customers and to maximize customer satisfaction and product revenue
  • Manage product update release cycle and license deployment

Minimum Qualifications

  • 5+ years experience in enterprise software customer success/support
  • Business level in both English and Japanese (JLPT N2 or equivalent)
  • Passion for technology
  • Strong sense of ownership
  • Must be living in Japan

Preferred Qualifications

  • Background in the plant engineering industry (oil & gas, petrochemical, water treatment etc.)
  • Background in CAD